CUSTOMER SERVICE

CUSTOMER SERVICE REPRESENTATIVE (CSR)

Looking for a growth opportunity in a high-energy, fun, and professional environment? Want to be a part of a growing team that emphasizes teamwork through living out our core values of being HUMBLE, HUNGRY, and SELF-AWARE?

JOB SUMMARY

The Client Success Representative at Cassel serves as the primary contact & order-taker for all client projects. Each CSR owns a dedicated client list and splits their day between entering new orders, following up on existing orders, and proactively working with clients.

The position is full-time and applicants must be available to work daytime hours at the both the Manheim, PA and Smoketown, PA offices.
 

JOB DESCRIPTION

1. Secure Sales

  • Serve as the guide for all client engagements
  • Act as the “watch dog” while setting clear expectations in a dynamic and constantly changing sales cycle.
  • Aggressively follow up on outstanding quotes
  • Enter orders into Cassel’s project management system of record
  • Monitor email inbox for client requests
  • Follow up on client inquiries
  • Convert Sales Pipeline Deals & Quotes to Sales Orders
  • Ensure accurate details are captured during order entry so accurate estimates can be developed
  • Set client expectations being mindful of the many variables that are part of the vehicle graphics sales process. 

2. Keep Projects Moving Forward

  • Reach out to clients to obtain missing information or to secure proof approvals to move jobs forward.
  • Work with the operations team to translate operational needs to customer urgency/clarity.
  • Ensure clients experience an easy engagement with Cassel from start to finish.
  • Assertively own setting expectations for both Cassel’s operations team and the Client that allows all parties to feel a “win” for each transaction. 

3. Operational Collaboration

  • Work closely with Cassel’s Design, Print/Production, and Install teams to ensure timely scheduling of client projects.
  • Learn and understand the nuances of Cassel’s operation and be able to translate operational capabilities to clients in a clear and professional manner.
  • Serve as the bridge between operations and clients by setting clear expectations and always keeping in mind service commitments relative to operational realities. 
SKILLS
  • Excellent communication – written and verbal
  • Good planning and time management
  • Flexibility – able to handle fast paced changed
  • Able to manage multiple projects/deadlines
  • Adaptable – ready to try new processes/procedures
  • Organized
  • Extreme attention to details
  • Efficient
  • Decision-making ability
  • Excellent computer skills – Microsoft 365, shortcuts, typing speed, etc.
  • Works well independently and within a team
  • Leadership abilities – with team and projects
  • Conflict resolution skills / compromise

EXPERIENCE

  • Some post-secondary education/certificate preferred. Equivalent experience will also be considered.
  • Experience in the field of print production and/or customer service/sales is highly desired but not required. 

JOB TYPE: Full-time

PAY: $40,000 – $60,000 per year

BENEFITS

  • 401(k)
  • 401(k) matching
  • Health insurance
EDUCATION
  • High school or equivalent (Preferred)

OTHER INFORMATION

This job posting attempts to describe what it is like to work at Cassel, but is not comprehensive in describing all aspects of this specific role. Cassel may require team members to take on tasks outside their specific job description. The person in this role must comply with other duties as assigned by their manager. The position is full-time and applicants must be available to work daytime hours at our Manheim location.

Please email careers@casselteam.com with your resume if you’re interested in this position