Looking for a great opportunity to gain experience in a high-energy, fun, and professional environment? We are looking for an energetic Client Success Intern to join our team. A resume is required; references may be requested. This is a temporary position (full-time opportunities may be available at the conclusion of the term) and applicants must be available during daytime hours at our Manheim, PA location.
REQUIREMENTS
- Availability to work full-time hours m-F, from early June through (or sooner) mid-August
- Proficient with computers and Microsoft Office (Outlook, Word, and Excel)
- Excellent communication skills (written and verbal) and administrative skills
- Ability to work independently and complete assigned tasks
RESPONSIBILITIES
Front Desk Management
- Phone Communication
- Answering/connecting incoming phone calls
- Checking voicemail messages each morning and calling clients back within 1 hour
- Email Communication
- Managing Cassel’s general email inbox and ensuring prompt follow-up to all client concerns
- On-Premise Client Coordinator
- Serving as primary contact and greeter for all clients visiting our Manheim location
- Coordinating the prompt pickup and delivery of completed jobs
- Maintaining general knowledge of the Cassel operation
- Lead Entry
- Entering new client leads into our project management system
Administrative Assistant
- Supporting Client Success Representatives (CSRs) with client communication when needed
- Shipping
- Checking, sorting, and distributing incoming mail and packages
- Preparing outgoing mail
- Finding shipping costs as needed
- Purchasing labels for packages and scheduling pickup for items that require shipping
Office Management
- Maintaining general and professional aesthetics and organization of all public spaces
- Maintaining proper supply levels and ordering all office supplies
BENEFITS
- Build on your communication skills through interactions with team members as well as clients
- Observe and work alongside CSRs to gain an overall understanding of how a project goes from start to finish
- Gain practical experience using Microsoft programs in an office environment
- Build on your communications skills through interactions with other teams
- Learn valuable skills in multi-tasking and time management
OTHER INFORMATION:
This job posting attempts to describe what it is like to work at Cassel but is not comprehensive in describing all aspects of this specific role. Cassel may require team members to take on tasks outside their specific job description. The person in this role must comply with other duties as assigned by their manager.
This position is full-time and applicants must be available to work daytime hours at either our Manheim or Smoketown locations. For additional information about this role, contact careers@casselteam.com.
