Looking for a growth opportunity in a high-energy, fun, and professional environment? We are seeking team players with a desire for personal and professional development.

JOB SUMMARY

We are seeking a highly organized and detail-oriented Client Success Coordinator (CSC) to assist with project management, client follow-up, scheduling, and sales support while leading the overall administration of the front desk at our Manheim headquarters. This is a great role for someone looking to grow his/her customer service skills with the opportunity to develop into a future CSR.

JOB DESCRIPTION

• Manage Cassel’s general email inbox and phone extension, ensuring prompt client follow-up to all client concerns (checking/forwarding voicemails and emails, updating message greeting, etc.)
• Serve as primary contact and greeter for all clients visiting our Manheim location
• Maintain a general knowledge of the entire Cassel operation
• Logging and tracking vehicle information for drop off’s or completed work onsite
• Conducting daily lot audit of vehicles at the Manheim location and notifying the team of new arrivals
• Reviewing and archiving pictures of all finished work for accuracy and future use
• Assisting Client Success Representatives (CSRs) with project/order management and client follow-up
• Support scheduling and sales teams with client communication and follow-up
• Support Cassel’s President and Vice President with scheduling and other administrative tasks
• Help to coordinate team events and meetings

EXPERIENCE

• High school diploma/GED required
• Customer service/client relations preferred
• Office/administrative experience preferred

CHARACTERISTICS

• Detailed
• Active Listener
• Patient
• Integrity
• Driven
• Emotionally Mature
• Independent
• Enthusiastic
• Flexible
• Teachable

SKILLS

• Excellent communication – written and verbal
• Good planning and time management
• Competent computer and typing skills
• Flexibility – able to handle fast-paced changes
• Able to manage multiple tasks
• Adaptable – able to handle the pressure of constantly changing workload
• Organized – file management and process
• Extreme attention to detail
• Works well independently and within a team

BENEFITS

• 401(k)
• 401(k) matching
• Employee discount
• Health insurance
• Paid time off

Please email careers@casselteam.com with your resume if you’re interested in this position