CLIENT SUCCESS

CLIENT SUCCESS COORDINATOR (CSC)

Looking for a growth opportunity in a high-energy, fun, and professional environment? We are seeking team players with a desire for personal and professional development.

JOB SUMMARY

We are seeking a highly organized and detail-oriented Client Success Coordinator (CSC) to assist with project management, client follow-up, scheduling, and sales support while leading the overall administration of the front desk at our Manheim headquarters.

JOB DESCRIPTION

  • Manage Cassel’s general email inbox and phone extension, ensuring prompt client follow-up to all client concerns (checking/forwarding voicemails and emails, updating message greeting, etc.)
  • Serve as primary contact and greeter for all clients visiting our Manheim location
  • Maintain a general knowledge of the entire Cassel operation
  • Logging and tracking vehicle information for drop off’s or completed work onsite
  • Conducting daily lot audit of vehicles at the Manheim location and notifying the team of new arrivals
  • Reviewing and archiving pictures of all finished work for accuracy and future use
  • Assisting Client Success Representatives (CSRs) with project/order management and client follow-up
  • Support scheduling and sales teams with client communication and follow-up
  • Support Cassel’s President and Vice President with scheduling and other administrative tasks
  • Help to coordinate team events and meetings

EXPERIENCE

  • High school diploma/GED required
  • Customer service/client relations preferred
  • Office/administrative experience preferred

CHARACTERISTICS

  • Detailed
  • Active Listener
  • Patient
  • Integrity
  • Driven
  • Emotionally Mature
  • Independent
  • Enthusiastic
  • Flexible
  • Teachable

SKILLS

  • Excellent communication – written and verbal
  • Good planning and time management
  • Competent computer and typing skills
  • Flexibility – able to handle fast-paced changes
  • Able to manage multiple tasks
  • Adaptable – able to handle the pressure of constantly changing workload
  • Organized – file management and process
  • Extreme attention to detail
  • Works well independently and within a team

BENEFITS

  • 401(k)
  • 401(k) matching
  • Employee discount
  • Health insurance
  • Paid time off

OTHER INFORMATION

This job posting attempts to describe what it is like to work at Cassel, but is not comprehensive in describing all aspects of this specific role. Cassel may require team members to take on tasks outside their specific job description. The person in this role must comply with other duties as assigned by their manager. The position is full-time and applicants must be available to work daytime hours at our Manheim location.

Please email careers@casselteam.com with your resume if you’re interested in this position